Frequently asked questions.
Everything you need to know about finding photos, delivering events, privacy, and billing.
For guests
How do I find my photos from an event?
Open the event link or scan the QR code your photographer shared, upload one clear selfie, and Eventik instantly shows every photo you appear in.
Do I need an account to view my photos?
You sign in with your email so we can keep your matched photos secure and let you favourite and download them. It only takes a moment.
My photo is missing — what can I do?
Face matching depends on lighting, angle, and image quality, so a few shots can be missed. Try retaking your selfie in good light facing the camera, or browse the full gallery if the photographer enabled it.
For studios & photographers
How do I deliver an event with Eventik?
Create an event, upload your gallery, and share the event link or QR code. Guests upload a selfie and instantly get their matched photos — no manual sorting.
Can I watermark and control downloads?
Yes. You can apply your studio watermark, choose between personal (face-matched) and full-gallery access, and toggle downloads per event.
Do my clients own their photos?
Always. You retain full ownership of everything you upload. Eventik only stores and processes images to deliver the matching gallery to your clients, and the licence ends when you delete the photo or event.
Privacy & data
What happens to my selfie and facial data?
Your selfie is turned into a secure facial template used only to match you to your event photos. It is never sold or shared with advertisers or third-party AI services. See our Privacy Policy for full details.
Can I delete my data?
Yes. You can replace your selfie any time, and deleting your account removes your selfie and facial template from our active systems within 7 days (and from backups within 30 days).
Billing & plans
Is there a free plan?
Yes — you can start free with limited events and storage. See pricing for paid plans with more events, storage, and team seats.
How does billing work?
Paid plans are billed monthly or yearly in INR (plus 18% GST) and renew automatically until cancelled. Payments are processed securely by Razorpay.
What is your refund policy?
If you hit a billing issue or service disruption, you have a 7-day review window. Full details are on our Cancellation & Refund Policy page.